Communication Policy

At USAPharmaStore.com, we prioritize your privacy and are committed to clear, respectful, and transparent communication. Our text messaging service is designed to keep you informed about your orders and account updates—without spam or unnecessary alerts.

We only contact you when it’s essential, ensuring a smooth, hassle-free experience.

When Do We Send Messages?

If you place an order with us, you can opt-in for text updates. If you prefer not to receive updates, simply opt-out, and we'll respect your choice.

Even if you decline texts, you can always contact us via WhatsApp, email, or phone for order updates.

We send text messages only in five specific instances:

Order Verification (Mandatory):
- After placing an order, we’ll call you for order verification to prevent fraud.
- If we can’t reach you, we’ll send a text or voice email requesting a callback.
Order Confirmation:
- Once verified, you’ll receive an email confirmation that your order has been placed successfully.
Tracking Information:
- We'll email you tracking details, including your tracking number and estimated delivery date.
Parcel Delivery Failure:
- If delivery fails on the first attempt, we’ll email you immediately to reschedule.
- If you don’t respond, we’ll send you a follow-up text.
Payment Reminders:
- For pending payments, we’ll send a gentle email reminder. If there’s no response, we’ll follow up with a text message.

What We Don’t Do

Your trust matters most. That’s why we strictly adhere to the following:

🚫 No Requests for Sensitive Information: We never ask for personal, financial, or medical details via text.
🚫 No Promotional Messages: Our texts are strictly for order-related updates—no spam, ever.

Managing Your Communication Preferences

We give you complete control over how you wish to hear from us:

🔹 Partial Unsubscribe: Text "STOP" to opt out of our text service. We’ll stop sending texts until you choose to re-enable them.

🔹 Complete Communication Wipe: Text "STOP ALL" to halt all communications, including emails.

🔹 Data Removal: If you want your data erased entirely, text "REMOVE ALL". We'll delete your account and all associated information.

Need Assistance? We’re Here to Help!

For any issues with our text service or general inquiries, you can reach us through multiple channels:

💬 Live Chat: Available on every page of our website for instant assistance.
📞 Phone Support:

(559) 340- 4418

(303) 800-4219

(800) 982-1278

(661) 465-4192
📧 Email: Reach out anytime at support@usapharmastore.com

Escalation & Issue Resolution

If your concern isn’t resolved through our regular support channels, you can escalate the issue to our Nodal Officer at support@usapharmastore.com.

Our dedicated team will prioritize your request and ensure a prompt resolution.

For any further assistance or feedback regarding our communication policy, please get in touch. We’re committed to delivering a seamless, respectful, and user-friendly experience for every customer. 😊